The most likely cause of this problem is that you have an old or uncommon web browser. We recommend viewing our site with Netscape 6 and above or Internet Explorer 5.0 and above. If you are using one of these browsers and are still having problems, please contact Customer Service on 1300 88 5678 from 7AM-8PM weekdays, and 8AM-7PM weekends to report the problem.

There are several reasons why the website may be loading slowly. Your modem, network or connection to the internet may be slow, or your Internet Service Provider may be experiencing some problems. There may also be a high amount of traffic on the internet between your computer and out servers.

Searches that return a large number of results will also return slower than searches with a low number of results. travelthere.com also relies on communication with several external systems (such as for booking flights and processing payments) so some pages may take longer to load than others.

Many companies have "firewall" software in place to have greater control over what their employees are allowed to view on the internet and to help keep hackers out of their networks. It may be that your place of work has such software which is preventing you from visiting our website. You will need to speak to the appropriate person in your IT department to have this problem resolved. In the mean time, please contact Customer Service on 1300 88 5678 from 7AM-8PM weekdays, and 8AM-7PM weekends.

If you received an error at any stage during the booking process, you must first be sure that payment has not been taken for your reservation before attempting to book again. If you had not yet entered your credit card details, there is no chance that your booking was successful and you must commence your booking again. If the problem persists, please contact Customer Service on 1300 88 5678 from 7AM-8PM weekdays, and 8AM-7PM weekends.

If you have already entered your credit card details, there are a few ways to check if your booking has been successful:

• You would see the booking listed in "my travel plans" when returning to the homepage. This information is located on the right-hand-side of the homepage when you are logged in as a registered user.
• You should have received a confirmation email to the address provided in the booking. However, there are instances when you will not receive your email, such as when the email address provided is incorrect.

If you are still unsure if your payment has been successful, please contact Customer Service prior to booking again.